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Frequently Asked Questions
What is your shipping Policy?
Prints will ship directly from the printer, located in Scotts Valley, California. Shipping dates range from 1-7 business days, depending on distance, and shipping style chosen. Customers will receive tracking number via email as soon as their order has shipped.
Generally, turn-around for the print to be ready is:
Paper- 1-3 business days
Canvas - 3-5 business days
Metal - 5-7 business days
Acrylic - 2 weeks minimum (outsourced custom material)
Framed – 5-7 business days
What is your Policy on Returns/Exchanges/Refunds?
We do not accept returns. All sales are FINAL.
Did your original arrive damaged? Please keep all packaging and contact Susie at (330) 958-3707 or susie@samisartshop.com.
Do you make commissioned pieces?
I'm happy to talk to you about what you are seeking. Please see the commissions page.
Don't see your answer?
Feel free to email me directly with any questions or comments!
How can I keep up with your new work?
Leave your email or sign up for my newsletter to receive updates on new series, shows, and performances.
I will also talk about my new work in my new blog coming soon.
